BuildersBlock
Customer Success
Building Sustainable
Communities Beyond
the HYPE
We transform Web3 projects into sustainable businesses through stategic
community building, customer success operations, and data driven growth systems.
Up 20%
0+
Communities Served
Up 100%
0+
Members Gained For Our Clients
Up 150%
$0+
MRR Generated By Our Clients
Our Services
How we do it
Unlike typical "community agencies" that focus onvanity metrics, we build complete customer success ecosystems that drive retention, expansion, and long-term value creation.
Community Strategy, Setup & Management
Platform selection and technical setup
Member onboarding and retention systems
Daily moderation and conflict resolution
Event planning and execution
Analytics and growth tracking
Customer Success Services
Onboarding process design
Milestone mapping and progress tracking
Proactive health monitoring
Renewal and expansion management
Time-to-value acceleration
Customer Education
Training program development
Knowledge base creation
Certification program design
Live training delivery
Learning analytics and optimization
Customer Experience Services
Journey mapping and touchpoint analysis
Multi-channel support implementation
SLA development and monitoring
Feedback loop creation
Experience measurement (NPS, CSAT)
Technology & Analytics
CRM implementation and optimization
Customer data integration
Predictive analytics for churn/expansion
Behavioral analysis and segmentation
ROI measurement and reporting
Consulting & Advisory
Customer-centric transformation planning
Process optimization and automation
Organizational design for customer focus
Change management execution
Strategic roadmap development
Learn More About Community Building
Dive deeper into our insights and tips on building sustainable communities.
Check out our latest videos from TikTok!
Ready to reach more customers?
Fill out our application below, someone from the team will reach out